I’ve Made A Huge Mistake

One way to schedule resources in Exchange 2003 is by using Direct Booking.

http://msexchangeteam.com/archive/2006/02/22/420275.aspx

In Exchange 2007/2010 the resources are now actually special mailbox types combined with the Availability Service too book resources.

If you use Outlook 2000/2002/2003/2007 with Exchange 2003 you have no issues doing Direct Booking as stated here.

http://support.microsoft.com/kb/291616

What if you are on Outlook 2010 and Exchange 2003? The Outlook team assumes you are using Exchange 2007/2010 so direct booking is not enabled by default in the Outlook 2010 client. If a user tries to use Direct Booking as in previous versions of Outlook they will get a bounce back message saying the resource was not booked properly. Clearly confusing to the end user.

The fix, enable the Direct Booking feature in Outlook 2010. It will now work like previous versions of Outlook.

http://support.microsoft.com/kb/982774

This entry was posted on Saturday, June 5th, 2010 at 6:12 pm and is filed under Exchange 2003, Office 2010. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.